Deleting your Vugo®
Driver account
You can delete your account at any time, with or without the app.
In the app
Open Account, then Data & Account, and choose Close my account.
Without the app
Go to portal.govugo.com/app/delete, enter the phone number on your account, and enter the code we text you. You don’t need a password.
What deleting does.
Before anything is deleted, you’ll see exactly what happens and confirm by typing DELETE. When you delete your account:
- You are signed out everywhere, immediately and permanently.
- Your name, email, phone, address and vehicle details are erased.
- Your location history is deleted outright.
- Payment and delivery records are kept without your personal details, because tax and audit rules require them.
- This cannot be undone, and it is not the same as pausing.
Settle these first
So that deleting your account never costs you money, a few things have to be settled first: cash out any available balance, let a payout that’s on its way land, end any trip in progress, and have an installed wrap removed. If you have an open support case, we’ll close it with you first. The deletion page tells you exactly which of these applies to you.
Questions? Email support@govugo.com.